Privacy Policy

Last Updated: November 14, 2025

1. Introduction

Le Conseil is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (leconseil.ai) and services, including our Holistic Health Plan, Essential Advisor Kit, and Advisor Accelerator programs.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, mailing address)
  • Professional information (license numbers, certifications, employment history)
  • Financial information (payment details, billing information, income data)
  • Health information (for Holistic Health Plan participants, as permitted by law)
  • Account credentials (username, password, security questions)
  • Communication preferences and marketing consent

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and geolocation data
  • Browser type, version, and language settings
  • Device information (operating system, screen resolution)
  • Website usage data (pages visited, time spent, referral sources)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

  • Service delivery: Providing our health plans, advisory services, and educational programs
  • Account management: Creating and maintaining your user account
  • Payment processing: Processing subscription fees and transaction management
  • Communication: Sending service updates, educational content, and support messages
  • Compliance: Meeting regulatory requirements for financial and health services
  • Improvement: Analyzing usage to enhance our services and website
  • Marketing: Sending promotional materials (with your consent)
  • Legal obligations: Responding to legal requests and protecting our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

  • Payment processors (for subscription and transaction processing)
  • Healthcare providers (for Holistic Health Plan services)
  • Technology providers (hosting, analytics, customer support)
  • Professional service providers (legal, accounting, compliance)

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, including:

  • Compliance with legal processes (subpoenas, court orders)
  • Regulatory reporting requirements
  • Protection against fraud, abuse, or legal claims
  • Emergency situations involving health or safety

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

  • Account information: Retained while your account is active plus 7 years after closure
  • Financial records: Retained for 7 years as required by financial regulations
  • Health information: Retained according to applicable healthcare laws and regulations
  • Website analytics: Retained for 25 months for analysis purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication requirements
  • Regular security assessments and monitoring
  • Employee training on data protection practices
  • Secure data centers and infrastructure

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Receive your personal information in a portable format
  • Restriction: Request limitation of processing your personal information
  • Objection: Object to processing based on legitimate interests
  • Withdrawal of consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

  • Essential cookies: Required for website functionality and security
  • Analytics cookies: Help us understand how visitors use our website
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

9. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Third-party services we may use include payment processors, analytics providers, social media platforms, and healthcare service providers. Each operates under their own privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the « Last Updated » date. For significant changes, we may provide additional notice through email or other communications.

Continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Le Conseil

Website: https://leconseil.ai

Email: privacy@leconseil.ai

For complaints or concerns about our privacy practices, you may also contact your local data protection authority.

13. Jurisdiction-Specific Rights

13.1 Quebec and Canadian Residents

Under Quebec’s Act respecting the protection of personal information in the private sector and federal privacy legislation, you have additional rights including the right to file complaints with the Commission d’accès à l’information du Québec or the Privacy Commissioner of Canada.

13.2 European Union Residents

Under the General Data Protection Regulation (GDPR), EU residents have additional rights including the right to lodge complaints with supervisory authorities and specific protections for sensitive personal data processing.

13.3 California Residents

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding personal information sale, disclosure, and deletion. We do not sell personal information as defined by CCPA.